All purchases of Virtual Currency and Virtual Goods are deemed to be final and non-refundable, unless stated otherwise at our discretion.
No guarantee of reimbursement is given or implied through the policies outlined herein. Telfie will at no point provide cash refunds, though we may choose to reimburse users with virtual currency or virtual products at our sole discretion.
Reimbursement for technical issues
While we strive to provide a fun and stable environment for users to enjoy our platform, technical issues may occasionally arise that may disrupt the service. While we cannot prevent all such possible issues, the Support Team strives to help users who experience technical problems as quickly and efficiently as possible.
If you experience a technical issue and have sustained some losses, you may contact our Support Team via [email protected]
, Please provide any available screenshots along with a detailed description of your issue and your request. We will not process claims without supporting documentation as definitive evidence for these cases. When we receive a request for reimbursement, a Support Team member will review your request, verify the details, and take the appropriate action at the sole discretion of the Support Team.
The Support Team will investigate each case on a case-by-case basis at its discretion. Any compensation or recompense granted is case-specific and implies no obligatory action on similar cases. No VOICE Media Entertainment employee outside of our designated Support Team is authorized to reimburse you or appeal the team’s decisions.
As a rule, reimbursements will not be given by Telfie unless the Support Team is able to verify that the loss occurred due to a irregularity outside of normal activity, primarily as the result of a documented bug or server error. All reimbursement requests must be sent within a week (7 days) from when the loss occurred to be considered for reimbursement. Any requests submitted after such time will not be considered.
Issues which are NOT considered valid for reimbursement include, but are not limited to, the following: 1. Potential or theoretical gain. Only assets lost when already in possession of the user are eligible for reimbursement. 2. Any losses attributable to problems with a user's system (i.e. computer, Internet connection, etc.) or any system owned by a third party are not eligible for reimbursement. 3. Being banned from the Telfie for violating the Terms of Service. 4. Timing out as a result of inactivity on your computer.
Spamming with petitions or emails requesting reimbursements or giving false information in an attempt to receive compensation are not permitted and may result in disciplinary action being taken against your account.